Privacy Policy

Last updated: November 2025

1. Introduction

Welcome to BrightGrind AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our automation and AI services.

By using our site or services, you agree to this policy.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

Name, email address, phone number, company name, and any details you share through forms, booking pages, or chat interfaces.

Automatically collected information:

IP address, browser type, and device information through basic analytics tools for performance and security purposes.

Data processed through automation:

When you use or request our AI automation services, we may process limited business data you provide (e.g., customer names, phone numbers, messages) through connected platforms such as Zapier, n8n, or Twilio.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide requested demos or services.
  • Build, test, and maintain automation workflows.
  • Communicate updates, proposals, or support information.
  • Improve our website, systems, and customer experience.
  • Comply with applicable laws and regulations.

4. Data Processing Tools and Integrations

To deliver and maintain our services, we securely use third-party platforms including:

  • n8n (workflow automation, self-hosted or managed instance)
  • Zapier (workflow automation and integrations)
  • Twilio (SMS and WhatsApp communication)
  • Google Workspace (Sheets, Calendar, Drive, Gmail) (data storage and scheduling)
  • OpenAI (AI-based text and automation processing)
  • Webflow/Bolt.new (website hosting and content management)

These services may temporarily process data (e.g., form submissions, message content, contact details) solely to execute automations on your behalf. All integrations are configured to minimize data exposure and follow the providers' security standards.

5. Data Storage and Retention

We retain information only as long as necessary to deliver services, comply with legal requirements, or resolve disputes. Customer data used for automation (e.g., test leads or contact submissions) is periodically deleted or anonymized once no longer required.

6. Sharing and Disclosure

We do not sell, rent, or trade personal data. We may share information with trusted service providers solely for business purposes (e.g., hosting, message delivery, analytics), under strict confidentiality and security obligations. We may also disclose data if required by law or to protect our rights and users.

7. Data Security

We maintain technical and organizational safeguards to protect your information from unauthorized access, alteration, or misuse. These include encrypted communications (HTTPS), access controls, and secure API configurations within all automation tools used.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Request a copy of data we hold about you.
  • Withdraw consent for processing.

To exercise any of these rights, contact us using the details below.

9. International Data Transfers

Because our systems and tools may operate globally (e.g., through Google or Twilio's servers), your data may be processed outside your country. We only work with providers that comply with recognized data protection standards such as GDPR and the EU–US Data Privacy Framework.

10. Updates to This Policy

We may update this policy periodically to reflect changes in our tools, services, or legal obligations. Any updates will be posted here with a revised "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: contact@brightgrind.ai